CUSTOMER SERVICE
Our aim is to be a pleasure to deal with. We know our products and we put our customers first. We’re easy to get hold of, and we’re available to help with system design, installation trouble shooting, and any other questions that you may have.
WARRANTY/QUALITY
All systems comply with Australian standards and have watermark certification. Our Solar hot water systems are all high quality evacuated tube systems using Duplex stainless steel tanks, copper manifolds and heat exchangers. Exegi solar hot water systems receive a 7-15 year warranty on the tank (depending on the system), 15 years for the evacuated tubes, Duplex storage tanks, manifolds and frames. Heat pumps have a 7 Year warranty. The warranty on the pumps, controllers and all other electronic components is 1 year.
PRICING
Our pricing is simple and straightforward. There are no STC’s or VEECS on the systems, (except for the Sanden heat pumps and Reclaim heat pumps) which means that you pay the same price for the system regardless of the geographical location of the installation or the type of system that is being replaced. There is no rebate related paperwork, and you get a great quality system at a great price, because we have not spent a ridiculous amount of money to get the system to qualify for the rebates. On top of all of this, when a consumer sells on their rebates, it is sold to another company to allow them to offset their CO2 pollution. We believe it’s better to keep the money in your pocket by keeping our prices low.